1. Why are our prices so low?
We are able to offer competitive prices because we have our own warehouse in the US and ship hundreds of kilograms at a time by sea. This allows us to minimize our costs and pass on the savings to our customers.
2. Why does the same item cost more on our main website but less on our warehouse website?
The margins on both websites are very low. However, our main website uses air freight which is currently the fastest express option to the United States, resulting in higher costs. On the other hand, our warehouse website uses sea freight which takes longer but allows us to keep costs down and offer more affordable prices. This is the only price difference between the two websites.
3. Are you open to all clients?
We regret to inform you that we are currently only accepting orders on this website from our loyal customers who make large volume purchases on our main website. If you believe you meet the criteria for eligibility, please contact us and we will be happy to verify your eligibility.
4. Why aren't all your products available on this website?
We only ship our products via sea freight in large quantities, and some of our products do not have a large quantity of stock at once. Shipping small quantities would be comparable to air freight in cost, and shipping times would be significantly longer.
5. Should I place my order now or wait for more items to be added?
We highly recommend placing your order now. Our warehouse products may only be updated every two months, and our overseas warehouses incur daily storage fees. If sales are slow, the prices may need to be increased proportionally. Your support is crucial in helping us maintain our competitive prices and continue to offer wide range of products.
6.How long does it take for my order to ship?
Once your order is placed and authorized, we usually pack and ship it the same day. Shipping will be done via UPS, and the estimated delivery time is 2-4 business days.
- Processing time: 1-2 business days
- Shipping time: 1-3 business days
7. What is the shipping rate?
Order over 10kg(22lbs):
- Free Express Shipping
- You will receive the goods in 2-5 business days.
Order less than 10kg(22lbs):
- Shipping fees $6-16,according to different weight.
8.Do you ship internationally?
Now we only ship to the lower 48 states in the US(Except Hawaii, Alaska and Puerto Rico).